How do I remote control a device in Knox?

  NOTE: you must install/deploy the Remote Support App on the device.

1. Login to Knox Manage (https://us01.manage.samsungknox.com/emm/admin/login.do)
2. If you have not downloaded the Remote Support Viewer.
   1. In the upper right, select Downloads - Remote Support Viewer (Admin)
      
   2. Install the downloaded file, accept the defaults during the install.
3. In Knox Manage, select Device & Users - Devices.
4. Find the device that you would like to remove control and click the remote support icon.
   
5. On the Start Remote Support window, click Run.
6. Click Open ERSClient.
   
7. The Samsung Remote Support client will open and display a 6 digit code.
8. On the device, open the Knox Manage Report support app
9. Enter the 6 digit code from the Admin app and tap Start. Remote Control is not enabled.