Log files and other debug data - Cyan Engine v1.2.x
In Cyan Engine v1.2, we've change where the application stores its data. The log files are no longer stored in %sdcard%/BlueDot, instead they are stored in private application storage.
To get logs and other debug info, please do the following on the device.
- Start Cyan.
- Go to the application login screen.
- Select the menu button in the upper right and select About
- Select Go to Cyan Registration
- Select the hardware menu button or the menu button in the upper right (3 vertical dots), then select Storage Management
- Select Export Debug Data
- Connect your device to a PC via USB and browse to \Phone\BlueDot\debug\
- Copy and paste debug_dump_%datetime%.zip to your PC.
You can now email this file to support@bluedotsolutions.com or open via 7-zip (download) and view the log files.
Have questions? Email support@bluedotsolutions.com